Since www.bigboot.com offers non-tangible irrevocable goods
we do not issue refunds once the order is accomplished and the
product licence key is
As a customer you are
responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can
take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
Specific terms stated on a specific digital product: Some
digital products may explicitly state a full or partial refund
is based on a satisfaction guarantee.
Non-delivery of the product
: due to some
mailing issues of your e-mail provider or your own mail server
you might not receive a delivery e-mail from us. In this case we
recommend contacting us for assistance. Claims for
non-delivery must be submitted within 7 days from the order
placing date. Otherwise the product will be considered received and downloaded;
Download and unzipping issues:
happen so that you are having problems while downloading the
product or its unzipping. Claims regarding such issues must be
submitted within 7 days. If you do not properly contact us
during this period, you agree that we may construe silence as
a successful download of the product with no further right of
redress or refund for a “download issue” reason;
Major defects: although all the products are thoroughly tested
before release, unexpected errors may occur. You should
contact us for such issues. We keep the right to rectify the
error or defect within 72 hours. If any deficiency is approved
and we fail to correct it within 72 hours from the date of the
initial complaint letter or any other notification provided by a
Customer, the refund will be issued to the customer in full without any compensations or
reimbursements. OR, at customer’s choice, replacement
of the product of the same or around the same value can be
offered; Please be advised that temporary access to your
webhost/server can be requested by our technicians in order to
identify and fix the possible issues with our products.
Failure to provide such access in a timely manner may result in
a delayed resolution of the issue. Refusal to provide access
to your sever will result in your inability to qualify for a refund.
issues should be reported within 7 days from the date of the purchase. Clear evidence must be
provided proving that the purchased product is not as it is described on the website. Complaints which are based
merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore
we do not satisfy any refund/return/exchange requests
based on incompatibility of our products with some third-party
software (plug-ins, add-ons, modules, search engines,
scripts, extensions etc) other than those which are specified
as compatible in a description available on the sales page of
each product. We don’t guarantee that our products are fully
compatible with any third-party programs (including web host)
and we do not provide support for third-party applications.
Requests for a refund are accepted at
the period of 1 week after the order is placed. You should
accompany this request with detailed and grounded reasons
why you apply for a refund